I want to start by thanking you, our customers and supporters, sincerely for your patience and messages of support through what has and will continue to be a stressful and very challenging time for the business.
The safety of our customers and team has been our number one priority. To this end, we are pleased to have been awarded the #GoodtoGo kite mark by VisitScotland for our risks assessments and Covid safe working practice guidelines.
We will open officially on 23 July from 11am - 9.00pm, 7 days a week for our new Click & Collect and Take Away service. You will be able to order using the QR code on the menu or via our website. If however the slots are filled up, you can order from the car park where you will be met by our friendly Front of Car Park team! You will be asked for your car registration number when you order and when your food is ready it will be delivered to your car boot in a contactless service.
If you are on foot or a motor bike you will be asked for a table number from one of our outside tables and we will deliver your food to you there.
If you are in the area you will see activity before 23 July.
We are inviting local key workers on 14th July. This first fry and limited hours opening is strictly by invitation only.
From 15 - 23 July, we intend to open from 11am - 8.00pm. We may however have to close at short notice during these early days if there are any glitches in our new system that need sorted out.
This change to our service, the new safety measures and the technology upgrade represent significant change for us so we would ask you to drop in and support us if you are passing by or in the area but please do not travel miles to see us until 23 July or after. We love the fact and are really grateful that many of you travel (and even run) so many miles to eat our Fish & Chips but please do not plan to do this before 23 July as we'd hate to disappoint you by being closed to fix a problem.
You will notice that our re-opening menu is somewhat reduced from the normal selection but it does include our very popular Gluten Free Fish & Chips! (All our Coeliacs customers can take a breath!)
We will be keeping the menu size and selection and our service model under constant review. We intend to increase the menu selection and open the inside of the cafe when we feel confident to do so, but not before.
The public loos next door are now open and so they are available in these initial weeks if you have the call of nature!
Once again, I would reiterate that we are deeply grateful for all of your support and patience. We may not get this all right from day one, but please know that we are giving it everything we have to make it as safe as possible and to give you great tasting food which of course includes our famous Fish & Chips!
Keep following and share for further updates and to let you know when the slots go live.
Sarah and the Real Food Cafe Team.
#Loch Lomond & The Trossachs National Park
#National Federation of Fish Friers - NFFF
#MSC - Marine Stewardship Council
We are gearing up to re-open on Thursday 23rd July when we will be introducing our new Click & Collect and contactless Take Away services.
Your safety and that of our team comes first and we have been working hard on having all the necessary hygiene and safety measures in place before we re-open.
We are proud to say that we are now certified as ‘Good to Go’ by VisitScotland as part of their new Covid-19 safety accreditation scheme.
Scan the QR code or CLICK HERE to go to the menu to order. Our menu is slightly shorter than normal but does include our hugely popular Gluten-Free Fish & Chips and Vegan and Vegetarian options. We hope to be able to build our menu up to the pre-Covid selection once we are up and running.
We envisage that the Click & Collect slots will go fast, so if you cant get a slot because they are already sold out then come along, order in the car park and join the virtual queue.
Your food will be delivered to your car boot when it is ready by one of our friendly team…You don’t nee dot leave the comfort of your car.
The public toilets next door are due to be open by Stirling Council on 3 July.
Please be assured that even though you wont see our faces behind masks, we will be very happy to see you again and you’ll see the smile in our eyes.
We cant wait to welcome you back!
Thrilled to be crowned National Winners at VisitScotland’s Thistle Awards 2020 as the 'Best Informal Eating Experience'
During 35 years of working in catering and hospitality and over the course of this time attending many events, the Thistle Awards National Final 2020 was one of THE best nights of my career.
Fabulous event at the Edinburgh ICC organised by VisitScotland. The fact we won was a huge thrill and honour as this is an award we have wanted for some years and finally this year we triumphed…It just goes to show that perseverance can pay off.
This award is given to an informal eatery who offers great food and service and places the utmost importance of the provenance and sourcing of their food, using and promoting Scottish ingredients wherever possible. Take a look at our interactive map on our ‘suppliers’ page to learn more about our fabulous suppliers.
Very importantly, we’d like to take this opportunity to thank our hard working team, fantastic great quality suppliers and of course our loyal customers. None of this happens without these groups of people and a lot of sustained hard work from our own team. THANK YOU ALL.
Finally, we believe its important to be able to substantiate our menu claims. One of the ways we do this is by belonging to various quality assurance schemes such as VisitScotland’s 'Taste Our Best' scheme along with membership of the Marine Stewardship Council’s 'Chain of Custody' which means we can use the blue ecolabel for the use of sustainable fish and seafood on our menus. Additionally, we are members of The Scotch Beef Club which means all our beef comes from Scottish Farm Assured Farms and is fully traceable.
Photos by Chris Watt Photography
Fresh from the beating heart of central London to tiny Tyndrum with huge pride!
We bagged the only award to come to Scotland this year when we picked up the NFFF Quality Award ‘Champion Award’ at The National Fish & Chip Awards 2020
What an event!
We were delighted that 6 of our management team were in attendance at the 600 strong Fish & Chip industry lunch organised by Seafish at the beautiful Royal Lancaster Hotel as we collected the trophy for this prestigious award. The judging panel is made up by our industry experts and leaders, so its tremendous for our motivation to be judged as the winners by this circle.
It was an opportunity for us to meet up with the nations Fish & Chip royalty, suppliers and old friends.
Winning an award like this is fantastic motivation for us all, our great quality suppliers and of course our loyal customers.
Its been a super start to 2020 but we don’t want to stop there….Onwards and Upwards!
@NationalFederdationofFishFryers #QualityAward @Seafish @FishnChipAwards @royallancaster
We would like to thank all our customers for their support and loyalty and wish you all the very best for 2020.
2020 – The Year of Anniversaries
We shall be holding events and competitions throughout the year to celebrate these achievements, so watch this space!
Answer….When you are the Real Food Café!
Fish and Chips are the life blood of the café. They are our obsession and so we are 'happy squared' to have got a double whammy in the National Fish and Chip Awards 2020 finals.
We are finalist in the Outstanding Food Service Operator which is an award that goes to a café, pub or hotel that not only knows about Fish & Chips inside out but is also renowned for selling top notch Fish & Chips.
Additionally, we are finalists in the National Federation of Fish Fryers Quality Award Holders Champion. Only businesses holding the award can apply to enter this category and it seeks to recognise the business that has gone above and beyond in every way to be a shining example of a Quality Award holder.
Roll on January when we go to London for the finals…..
Its very exciting!!