In addition to being assessed by VisitScotland as 'Good to Go’ under their Covid safety scheme, we are very pleased to be have been accepted as part of the the AA Covid Confident scheme.
The AA is the UK’s largest motoring organisation with over 15 million members. The members use the organisations website for all things to do with motoring including planning journeys. This will be a useful tool for us as we operate in uncertain times for helping us market our business, UK wide to staycationers.
To be eligible as members of this scheme, we had to submit our risk assessments, staff training records and information about our working practices and the physical changes we’ve made to the café to allow for social distancing and extra hygiene like our new outdoor wash hand basin and numerous hand sanitising stations throughout the café.
We hope that most of all this latest accreditation will give you, our customers enhanced peace of mind that we are on our game when it comes to all things Covid and your safety.
In light of the announcements by the First Minister of Scotland on 7th & 8th October, effective from 6pm on Friday 9th until 9pm on Sunday 1st November , the café will fully be open from 07.30 to 18.00 and thereafter from 18.00 – 21.00 for Click & Collect and Take Away only using our on line ordering system.
The inside of the café and the outside seating must be shut daily by 18.00.
To ensure we adhere to being shut by 18.00, the last time for customer entry will therefore be 17.15. We will need to strictly adhere to being shut by 18.00, so please help our staff by being understand of the situation and help us comply.
We will not be serving any alcohol to either drink in or take away.
If the café is closed, use our website or QR code, to pre order a slot if there is one available or simply turn up and order from our car park using our external WiFi and join the virtual queue.
We have outdoor wash handing facilities and the pubic loos next door are open.
When your food is ready it will be delivered to the boot of your car by one of our team who will be dressed in appropriate high vis PPE for yours and their safety.
Please see below for our COVID safety measures and processes for dining in the café when it is open.
Safety is vital…everyone’s talking the talk, but we are working hard to walk the walk!
Back in October 2019 we held our inaugural 'Gluten Free Fortnight' and it has been judged as worthy of a top slot in the category of 'Best Marketing Campaign' for these prestigious awards.
We are delighted – obviously! Its great for the motivation of our team to be recognised in this way and that’s something which is double valuable during these testing times. The fact that all of the other finalists bar one are part of large, national or international multiples makes it feel like an achievement just to be there, although of course we want to win!
Its also good news for our customers when we succeed within the industry in a high profile manner with a promotion like this. This is because these promotions are built on collaborations with larger supplier companies and organisations than ourselves, and this sort of prestigious recognition means it will be easier for us to get support to put together more and even better events in the future.
We were very grateful to all the customers who came from far and wide to try the special menu and gave us glowing reviews and to those who completed our questionnaire for the market research by our SVQ candidates. Finally, to those who shared our posts and spread the word on social media and by word of mouth, we thank you all.
We fully intend to put on a re-run of Gluten Free Fortnight during 2021, so watch this space.
#Cateys2020 @Caterertweets @CoeliacUK @KerryFoodsOfficial #Goldensheafbattermixes @GreenCityWholesale
I want to start by thanking you, our customers and supporters, sincerely for your patience and messages of support through what has and will continue to be a stressful and very challenging time for the business.
The safety of our customers and team has been our number one priority. To this end, we are pleased to have been awarded the #GoodtoGo kite mark by VisitScotland for our risks assessments and Covid safe working practice guidelines.
We will open officially on 23 July from 11am - 9.00pm, 7 days a week for our new Click & Collect and Take Away service. You will be able to order using the QR code on the menu or via our website. If however the slots are filled up, you can order from the car park where you will be met by our friendly Front of Car Park team! You will be asked for your car registration number when you order and when your food is ready it will be delivered to your car boot in a contactless service.
If you are on foot or a motor bike you will be asked for a table number from one of our outside tables and we will deliver your food to you there.
If you are in the area you will see activity before 23 July.
We are inviting local key workers on 14th July. This first fry and limited hours opening is strictly by invitation only.
From 15 - 23 July, we intend to open from 11am - 8.00pm. We may however have to close at short notice during these early days if there are any glitches in our new system that need sorted out.
This change to our service, the new safety measures and the technology upgrade represent significant change for us so we would ask you to drop in and support us if you are passing by or in the area but please do not travel miles to see us until 23 July or after. We love the fact and are really grateful that many of you travel (and even run) so many miles to eat our Fish & Chips but please do not plan to do this before 23 July as we'd hate to disappoint you by being closed to fix a problem.
You will notice that our re-opening menu is somewhat reduced from the normal selection but it does include our very popular Gluten Free Fish & Chips! (All our Coeliacs customers can take a breath!)
We will be keeping the menu size and selection and our service model under constant review. We intend to increase the menu selection and open the inside of the cafe when we feel confident to do so, but not before.
The public loos next door are now open and so they are available in these initial weeks if you have the call of nature!
Once again, I would reiterate that we are deeply grateful for all of your support and patience. We may not get this all right from day one, but please know that we are giving it everything we have to make it as safe as possible and to give you great tasting food which of course includes our famous Fish & Chips!
Keep following and share for further updates and to let you know when the slots go live.
Sarah and the Real Food Cafe Team.
#Loch Lomond & The Trossachs National Park
#National Federation of Fish Friers - NFFF
#MSC - Marine Stewardship Council
We are gearing up to re-open on Thursday 23rd July when we will be introducing our new Click & Collect and contactless Take Away services.
Your safety and that of our team comes first and we have been working hard on having all the necessary hygiene and safety measures in place before we re-open.
We are proud to say that we are now certified as ‘Good to Go’ by VisitScotland as part of their new Covid-19 safety accreditation scheme.
Scan the QR code or CLICK HERE to go to the menu to order. Our menu is slightly shorter than normal but does include our hugely popular Gluten-Free Fish & Chips and Vegan and Vegetarian options. We hope to be able to build our menu up to the pre-Covid selection once we are up and running.
We envisage that the Click & Collect slots will go fast, so if you cant get a slot because they are already sold out then come along, order in the car park and join the virtual queue.
Your food will be delivered to your car boot when it is ready by one of our friendly team…You don’t nee dot leave the comfort of your car.
The public toilets next door are due to be open by Stirling Council on 3 July.
Please be assured that even though you wont see our faces behind masks, we will be very happy to see you again and you’ll see the smile in our eyes.
We cant wait to welcome you back!